Shipping policy

Last updated: September 8, 2026

Where we ship

Le Parfait America Distribution, Inc., doing business as Le Parfait America, ships to eligible addresses in the United States. Available services and any location-specific restrictions are shown at checkout. Orders cannot be shipped to an address or by a method that the checkout does not accept.

Processing and delivery estimates

Most in-stock orders are processed and shipped within 1 business day, excluding weekends and holidays. Oversized, fragile, high-volume, personalized, backordered, or unusually complex orders may need additional processing time.

Most U.S. orders arrive 2 to 5 business days after shipment. Delivery dates shown at checkout are estimates, not guarantees, unless expressly identified as guaranteed. Weather, carrier operations, seasonal volume, address problems, and other events outside our reasonable control may cause delay.

We use carriers including UPS and USPS. Available methods and charges are calculated at checkout based on the order, destination, and selected service.

Free shipping

Free standard shipping is available on eligible U.S. orders with a merchandise subtotal of $70 or more after discounts and before taxes. Eligibility and the available free-shipping method are determined at checkout. Expedited services and locations or orders that the checkout identifies as excluded do not qualify.

Address changes and cancellations

Review the shipping address carefully before submitting an order. Contact us immediately if a change or cancellation is needed. We will try to help, but we cannot guarantee a change or cancellation after fulfillment has begun. Additional carrier or reshipment charges caused by an incorrect customer-supplied address may be the customer's responsibility, except where prohibited by law.

Tracking, split shipments, and delivery problems

When tracking is available, it is sent by email after shipment. An order may arrive in more than one package, and tracking may be issued separately for each package.

If tracking shows an unusual delay, loss, or delivery that you cannot locate, contact info@leparfait.us or 844-537-2732 promptly. We may ask you to check the delivery location, household members, neighbors, building staff, and the carrier while we investigate. A carrier scan does not prevent us from reviewing a legitimate delivery problem.

Glassware packaging and damage

Glass products are inspected and packed with protective materials selected for glassware. If an item arrives damaged, follow the Shipping Damage section of our Return and Refund Policy and retain the product and packaging while the claim is reviewed.

If we cannot ship within the stated timeframe, we will provide the notice, delay choice, cancellation option, and refund required by applicable law.