Refund policy

Last updated: September 8, 2026

Le Parfait America Distribution, Inc., doing business as Le Parfait America, wants every order to arrive safely and meet reasonable expectations. This policy explains how to request help with a damaged, defective, incorrect, or unwanted item purchased directly from leparfait.us.

Start a request

Contact us at info@leparfait.us or 844-537-2732 within 30 days after delivery. Include your order number, the item involved, and a brief description of the request. For shipping damage, defects, or an incorrect item, include clear photographs of the item, packaging, shipping label, and damage or issue when reasonably possible.

Do not mail a return without authorization. We will provide instructions and the approved return destination. Packages sent without authorization may be delayed or refused.

Shipping damage, defects, and incorrect items

If an item arrives damaged, has a qualifying manufacturing defect, or is not the item ordered, we will review the request and, when approved, offer an appropriate replacement or refund at no additional product cost. Please report visible shipping damage promptly, preferably within 7 days after delivery, and retain the item and packaging until we tell you they may be discarded. This request for prompt notice does not limit rights that cannot legally be limited.

Glass may have minor cosmetic variation from the manufacturing process. A minor visual variation that does not affect safe, intended function is not ordinarily a defect. We will review significant visual imperfections and all claimed structural or functional defects individually.

Unwanted items

Unused, unopened items in their original packaging may be eligible for return if the request is made within 30 days after delivery. Unless the return results from our error or an approved defect or shipping-damage claim, the customer is responsible for return shipping and the original shipping charge is not refundable. Items must be packed securely and received in resalable condition.

Items not eligible for return

Except where required by law, we do not accept returns of used products, opened food or consumable products, gift cards, personalized items, or items identified as final sale before purchase. This does not prevent a customer from making a valid claim concerning shipping damage, an incorrect item, or a qualifying defect.

Refunds and exchanges

After an approved return is received and inspected, or after a damage or defect claim is approved without a return, we will issue the agreed refund or replacement. Approved refunds are sent to the original payment method. Please allow 3 to 5 business days for our processing and additional time for the bank or payment provider to post the credit.

The fastest exchange method may be a return and a separate new order. Customer service will explain the available option before any item is sent back.

This policy applies to purchases made directly from leparfait.us. For purchases from another retailer, contact that retailer under its return policy.